Last summer I was intimidated by the black male security guard at Boots, Fulham Broadway, from collecting my prescriptions sent there for my elderly mother who was suffering from cancer. I mentioned this in a general complaint to the security manger of Fulham Broadway Mark Adededji, and Giulia Puricelli, the center manager for Deutsche International Custodial Services who own the Broadway shopping center. Given that the (new) security guard at that Boots branch behaved in an identical matter, and that I had clearly been pointed out to him as well, it seems either that :

1. Mark Adededji/Giulia Puricelli did not feel a customer being intimidated from collecting essential prescriptions for his elderly cancer stricken mother was worth passing on to the Boot store.
2. They did pass it on to the store manager Rabia Bennett, but she did not feel it worth passing on to the security guard or taking any action, or she passed it on and had no result.

After being followed around the Boots, Fulham Broadway branch by the smirking new security guard last month, I decided to make a complaint to Boots Customer Care, or rather inform them of my intention to report Rabia Bennett to the General Pharmaceutical Council (GPhC).

Hi,

just to let you know that I intend to refer the manger of your store at Fulham Broadway, who according to your site is ‘Rabia Bennett’, to the General Pharmaceutical Council (GPhC). For the last 13 years I’ve been pointed out to not only your TSS security guards at multiple of your branches, but also even to at least some cashiers. This has never been admitted to me, either by the Met Police or your customer care, who I first complained to over a decade ago. As regards your branch in Fulham Broadway Center, last summer I was followed around by your black male security guard, with his arms aggressively folded, whenever I visited that store to collect prescriptions for my cancer suffering elderly mother. I have had to since switch to a different pharmacy as I was too intimidated to collect her prescriptions and genuinely feared for my physical safety, aside from the psychological duress this very deliberate gaslighting causes me as a former mental health patient.. Recently I visited that store again after an absence of almost a year. You now employ an Asian TSS security guard who I cannot recall ever seeing before in my life. Despite this, on my first visit back to the store last week he clearly recognized me and followed me around the store smirking. He did so again today.

I also appear to have been pointed out to a (south east) Asian looking cashier who has worked there for several years, and like cashiers in a number of other of your stores over the years, serves me in a very strange manner.

Presumably this could not take place without the knowlege of your store manager. To do what your company has done to mentally disabled customer for 13 years is not just disgusting, it’s clearly illegal, and certainly in breach of GPhC guidelines, as will be established soon after I submit my complaint to them. As regards the conduct of the police officers concerned, it’s equally clearly an offence under the Criminal Justice Act of 1988 and carries a life term.

Note that I also intend to write a letter to the Right Honourable Greg Hands, Member of Parliament for Fulham and Chelsea.

Cheers

I recieved the following reply :

Thank you for taking the time to contact us. I am sorry to hear of your recent experiences in our Fulham Broadway store, and I appreciate you bringing this to our attention.

Please be assured, your complaint has been fed back to the appropriate teams, and we will continue to monitor the issue raised for similar feedback.

If you would like to be contacted regarding the outcome of your complaint, please respond to this email with your full name and preferred method of contact.

Please accept my sincerest apologies for any inconvenience caused.

“..we will continue to monitor the issue raised for similar feeback.” What on Earth does that mean? They are only going to take it seriously if 2 or 3 other members of the public complains about the security guard there of being tortured for 13 years by their TSS gaslighting security guards, and left unable to collect their elderly cancer stricken mother’s essential prescriptions?

I replied back :

first I’m going to wait and see if it actually results in a positive change in that store (and others). I first brought this to the attention of Boots Customer Care over 10 years ago (regarding being pointed out to security guards at multiple of your branches and consequently abused and harassed by not only your TSS security guards but by cashiers in multiple branches across southern England). The only result of these complaints has been for the guards and even cashiers and pharmacists at the stores in question to behave even more aggressively towards me. In the light of this I would rather wait to see if the security guard at that store attempts to physically assault me or such before I give you my full name and address in case you do pass it on to him or his boss Ricky Gardezi. In any case, as stated, I am going to make a complaint to the GPhC and to the Right Honourable Greg Hands, and as this is an extremely grave criminal matter lasting for 13 years involving not only Boots (and not only at your Fulham Broadway store) but the Met Police, I would suggest it will be taken out of both my hands and your hands as to the subsequent course of events.

I also forwarded my first e-mail on to Ricky Gardezi, the CEO of Total Security Services (TSS). I received this forwarded ‘reply’ back :

To: [email protected];[email protected];
CC:
Subject: FW: Serious complaint regarding your Fulham Broadway branch staff

Fyi – more of a complaint against Boots personnel.

I’m not sure if it’s worth responding in case it aggravates the situation?

Thanks

Ricky

So for 13 years I’ve been pointed out to hundreds of his security guards at dozens of branches of Boots, Waitrose, Tesco etc. across London and Southern England, and apparently he is unaware of this.