At Fulham Broadway shopping center, London, I’ve been abused and harassed by security staff just as I have at dozens of other shopping centers across the UK and Europe. I only visit this particular center a few times a year. Like everywhere else, the security staff gaslight me by deliberately and repeatedly standing directly in my line of sight watching me, often making theatrical gestures that they are not watching me (i.e. theatrically craining their necks as if looking beyond me, or looking up at the ceiling). The fact that I look somewhat suspiciously at them for correctly assuming that are doing this deliberately (as well as hundreds of other security guards in dozens of other shopping centers across Europe for nearly 15 years), appears to justify in their minds continuing to do it. They also theatrically leer at young women, just like I’ve encountered at many other shops and centers around Europe. This has been taken to a rather disturbing level at the Fulham Broadway though. On one occasion, I was sitting by the window of Pret A Manger, and a male security guard made a theatrical point of looking up a young woman’s skirt while behind her on the escalator (neither of the two staff pictured below were this individual, who was much taller). The woman, who was with a male partner, noticed and was visibly distressed by the incident. To be fair, I’ve also noticed security guards there often leering at young women without appearing to notice me or as a response to me, in fact even leering at the behinds of young girls, so they are not always doing this in response to me (or at the incitement of Hammersmith & Fulham police).

Like dozens or hundreds of other places across Europe, the security guards (in this case CIS Security) not only point me out to non-security staff, but they do so openly and in front of me.

Although most likely imbeciles, the guards must be aware that as I very rarely visit that center, the same thing as they are doing to me there must be happening to me everywhere.

Apart from the CIS security guards that patrol the center, two of the shops inside have been the worst for the abuse that I have encountered – Sainsburys and Boots, with the security guards at Boots being TSS (Total Security Services).

I believe I made a complaint about the guards to Fulham Broadway management several years ago and it wasn’t even replied to. Early this year I had another go, and addressed my complaint to the management and it was forwarded on by the ‘site administrator (a person named Giulia Puricelli) to the head of security there, a Mr Mark Adededji.

I was given a very vague reply by Mark Adededji who ‘reassured’ me that the center was dedicated to customer care, and wanted to know the exact dates and times of the incidents.

I wish to make a very serious complaint about your security staff at Fulham Broadway.

For a number of years I’ve been subjected to verbal abuse and intimidation by your guards working in the Broadway.

This is in the context of my apparently being pointed out to security guards not only across the UK, but in over a dozen other countries, beyond any legitimate possible reason, and rather for the purpose of causing me extreme mental distress and pain. I assure you this is very much illegal and I have faith that a number of senior police officers in the UK and elsewhere will ultimately be serving long prison sentences for this.

As far as your security guards are concerned, I believe they work for the company G4S. For the last 11 years, I have experienced the same abusive behaviour from security guards employed by that company not only in dozens of other premises in the UK, but in a number of other European countries.

It appears that your security guards in the Broadway are aware of my allegations of (psychological) torture on the part of the Met Police, and have attempted to repeatedly intimidate me on account of that. I would like to stress that intimidating a victim of crime does carry a five year prison sentence in the UK.

In fact, it appears I’ve been pointed out to your security guards by the police because of my allegations against them (and other security guards). In other words to punish me for these allegations. As far as I can tell, I was not pointed out to your guards five years ago when I was living in London, but now that I do not and only pass through your shopping center maybe a dozen days a year.

On a visit in August, one of your black male security guards clearly pointed me out to a Sky employee serving at their stand in the Broadway. As I passed, the guard looked at me, shook his head and said something to the Sky employee, who then looked at me wide eyed.

Last year, whilst I was sitting eating by the window of Pret a Manger, another black male security guard was going up the escalator. In front of him on the escalator was a young couple. The black Male security guard made a very theatrical gesture of attempting to look up the young woman”s skirt, to which she noticed and was visibly distressed by.

I trust you will take these allegations seriously, and I would like to point that if you fail to reply and communicate that you do take these allegations seriously, I will forward this e-mail on to the Member of Parliament for Hammersmith and Fulham, Mr Andy Slaughter.

Note that I got the security firm working at the Broadway wrong – it is not G4S but CIS Security. Also, Andy Slaughter was the MP for Chelsea & Fulham, not Hammersmith & Fulham.

This was Mr Mark Adededji’s reply :

Good morning Sir/Ma,

I have gone through your allegations which you claimed to have taken place at the Fulham Broadway Centre. I would like to assure you that the Centre and staff are committed to deliver high standards of customer care to all our visitors.

Although we do not use G4S staff at the Centre in Fulham, it would nevertheless be of crucial importance that we look into this serious allegation.

Can you please provide more information with dates of when these incidents occurred to enable us to carry out further investigation on this serious complaint.

Kind regards

Of course I couldn’t remember the exact dates and times of the incidents, and my complaint had made it clear this was an ongoing problem stretching back a number of years. A couple of weeks later, when on my next visit to the center the same harassment and gaslighting occured again, I sent the following complaint to Mr Adededji :

Mate, a couple of weekends after I made my complaint to you, your staff were again harassing and gaslighting me, making a point of standing outside the shops that I visited such as Boots and Sainsbury’s. As for when I witnessed your staff looking up the skirt of a young woman on the escalator or looking at the butts of very young girls which I’ve seen them doing several times, I can’t give you the precise dates from memory. You just connect the fact that your staff have been breaking the disability discrimination act as regards their behavior towards me for a number of years, but more than that my allegation is that they have been participating in torture against my person, and that from this point onwards, I will hold you – Mark Adedeji – legally responsible for any further abuse I suffer from your staff.

This e-mail did not receive a reply.

Due to lockdowns, I could not visit the UK for several months, until last month. My elderly mother also developed cancer during this period and so for the last month I had to care for her, and consequently have been visiting the Fulham Broadway center more often. Unfortunately, nothing had changed as regards the staff. On my second visit back to the Broadway, I stood at the checkout till, buying some goods after collecting a prescription for my mother. Immediately upon seeing me, a black male security guard stopped and stood watching me directly as I was served. There was no other person waiting behind me to be served.

After a minute or so of this I got my smartphone out and started to record him (I will upload the video shortly, but here is a photo). Quite quickly, he got uncomfortably guilty at being captured on camera, and proceeded to walk off. The second photo I took of him after he had walked away.

Later that week I visited the center again, and the same security guard immediately took up position outside Vodafone, directly facing me as soon as I sat down in the Pret A Manger opposite, and did the customary looking up at the ceiling etc.

The next week, I again visited the center to grab a sandwich in the Pret-A-Manger. This time, a different black male security guard – ‘Henry’ – spotted me, walked towards the Pret, pointed a finger at his head, then proceeded to very theatrically leer for several seconds at an attractive young woman sitting at the window. He then proceeded to walk across the the other side of the center and position himself outside of the Vodafone store and stood staring at me. After a little while, a member of staff from that shop came out and chatted with him for a few minutes, during which time, Henry appeared to point me out to the staff member.

So I made another complaint to Mark Adedji :

Sir,

I made very serious allegations against members of your security staff 9 months ago, allegations which were addressed to the Fulham Broadway management (Giulia Puricelli) and passed on to you. You made some vague request for the times and dates of the incidents, even though I made it clear that this has been an ongoing problem every time I visit the center stretching back a number of years. You then failed to reply to my follow up responses in which I complained that I was still being harassed and gaslighted by your staff.

Around 4 weeks ago, I visited your center for the first time in several months. I shopped in Sainsburys where – as has clearly been the case for the last 13 years – the security guards (one of which I had never seen before to my knowledge) clearly recognized me as soon as I entered the store and became agitated. One of them constantly glared at me with his fists clenched.

A couple of days later I entered your center again after learning that my elderly mother had been diagnosed with cancer. I needed to shop in Boots pharmacy, and as I was at the checkout till (the only person at the till), one of your security guards walking up and down the center by the tube station entrance, decided to stop and just stare at me, face on, while I was being served. I started recording him and after a few seconds he became uncomfortable with this and decided to walk off. (see the photos attached).

Last week I made a third visit to your center. I was seated in Pret A Manger, and one of your security guards (which I saw from his identity tag is named Henry) walked past, looked at me through the window,appeared to make a gesture of pointing at his head, then made a very theatrical point of leering for several seconds at an attractive young woman who was sitting at the window. He then proceeded to stand directly in my line of sight across the center (photo attached) and stood staring at me for several minutes. A member of the Vodafone staff then stood talking to him, and he appeared to point me out to him.

Yesterday, I made a fourth visit to your center, and again, as I sat in Pret A Manger, one of your security guards (the same one who stood watching me as I was served in Boots last month), immediately chose to stand watching me directly in line with me outside of Vodafone.

Mr Adedeji and Giulia Puricelli – over the course of the next few weeks, I intend to publish these allegations online. Among other things I feel this is necessary for my protection as your staff in the center, including in Sainsburys, appear to have made threats in the past and continue to be intimidating me as regards my allegations.

Further, I intend to contact the Right Honorable Greg Hands – the Member of Parliament for Chelsea and Fulham. As well as forwarding on this correspondence by e-mail, I will send him a letter outlining my concerns by registered post.

Lastly, I will seek legal advice from several legal firms in Fulham on the matter having the both of you prosecuted under the Disability Discrimination Act. Obviously my allegations are far more serious than this by a huge order of magnitude, but it would be a first step to get this into a court of law and establish exactly what you, your company, and the Met Police, have been doing to myself – a disabled member of the public – for a number of years.

Cheers.

Again it did not receive a reply.

However, on my next visit, it was very clear that my complaint had been passed on to the security guards working there. The first security guard (the one above who stood watching me in Boots from outside, and then while I sat in Pret-A-Manger, was extremely aggressive to the point I thought he was come in to the Pret-A-Manger and attempt to assault me. A security guard who appears to be the regular guard for the Wilkinsons store in the Center, also behaved extremely aggressively.

From that point, the only times I used the center were to either pass through on my way out of the tube station, or to collect my prescription for my cancer stricken mother in the Boots store there (where she has to have it collected from), which I talked about here.

I sent one final e-mail to Mr Adedji, forwarded on to the deputy Ana Sousa, as he was on leave :

On a further visit on Wednesday, the security guard in the first two photos again was aggressive, again mocking my serious allegations as a matter of myself ‘thinking he is looking at me when he isn’t’. So it appears that you’re not going to reply to my complaint, but you evidently have passed on my complaint to your thug security guards in a manner which leads them to be even more aggressive and abusive. As I pointed out to you in my very first e-mail, intimidating a victim of crime in the UK does carry a five year prison sentence.

I also visited Boots where I have to get essential prescriptions for my elderly mother who has been diagnosed with cancer. The TSS security guard (I have also been pointed out to dozens of TSS guards in other Boots stores) rattled his keys as I walked in, became agitated and suspicious when I walked out 10 minutes later empty handed (my mother’s prescription wasn’t ready). When I returned after having something to eat in Pret A Manger, he again moved from his usual spot at the entrance and stood close to the pharmacy counter, repeatedly looking over at me in an agitated fashion.

I’m going to draft my letter to Mr Greg Hands today and hopefully will be able to send it to you tonight for you to have a look at. I’m also going to visit the center today. Hopefully I wont see your guards looking up the skirts of young women or immediately standing outside Vodafone watching me as I sit down in Pret A Manager then getting aggressive because I draw the obvious conclusion it’s deliberate (and so would a court of law, btw).. And if the TSS thug at Boots or your center security guards leaves me too intimidated to collect my mother’s prescriptions I guarantee that you’re going to be facing prison this time next year.

Again, no reply.

On my day of departure from the UK, I had to say goodbye to my elderly mother. I passed through the Fulham Broadway Center still with tears in my eyes, to catch the tube to the airport, knowing I may never see her again. As I entered the Broadway, two security guards were positioned alongside each other, spaced out by 10 meters or so, facing the entrance, with their arms folded, as though ‘expecting’ somebody. When they saw me, one of them – a middle-aged Asian male – gave me the usual ‘I’m not looking at you, you nutter’ look, very aggressively. I was with my holdall, with tears almost streaming down my face, so he must obviously have known I was leaving. Didn’t seem to concern the psychopath.

Because of Covid, I have not been able to visit since.

It’s important to note that the behavior of the CIS and TSS security staff at Fulham Broadway Center – the illegal and extra-judicial gaslighting torture, the intimidation of the victim for making complaints about this, the preventing of my collecting prescriptions for my elderly cancer stricken mother, the looking up women’s skirts, and theatrically staring at women sitting in Pret A Manger – is the result of the instructions, advice, or encouragement of Hammersmith & Fulham police officers. In the UK, the offence of psychological torture committed by a police officer carries a life term custodial sentence (as per the Criminal Justice Act of 1988). Several times last summer, I passed police officers in Fulham – both male and female – who would make a theatrical point of laughing when they saw me. This is all hilarious to them. Or it will be until some of the bent psychopathic criminal sadists get finally sentenced to life in prison.