Dear Sir/Madam,

Can you please tell me if it is possible to make a complaint to the GPC anonymously?

I have a very serious complaint to make against the Boots Pharmacy in the Fulham Broadway shopping center. Like dozens of other Boots stores across England over the last 15 years, it appears that I have been pointed out to not only the TSS security guards, but also to staff members. Both security and staff regularly mock me for ‘not liking to be looked at’.

In regard to the branch in the Fulham Broadway, my complaint is on another level of gravitas, as in 2020 it was necessary for me to use that store to collect prescriptions for my elderly mother who was dying of cancer. The behaviour of the staff, including the TSS security guard who would follow me around the store, with his arms folded and glaring at me, very much intimidated me and made collecting those prescriptions difficult, as you can imagine.

Boots customer care do not reply to my complaints, and in fact after my first complaint to the store, that was forwarded on to both Ricky Gardezi the CEO of TSS security, and the Broadway management, both the TSS security guards and the CIS security guards who patrol the Broadway Center became even more aggressive towards me, leaving myself in fear of my physical safety .

I would therefore like to refer a complaint to the GPC against Rabia Bennett who is the manager of the store in question, but I believe I have legitimate reason to fear it would put my safety or even my life at risk from Ricky Gardezi’s TSS security guards and Mr Neil Catton’s CIS security guards or individuals associated with them.

Unfortunately, I cannot go to the police, as the responsibility for the likely criminal behaviour of these guards is evidently that of the Met/Hammersmith & Fulham police themselves.

Yours sincerely.